Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We recommend referring to our comprehensive size guide located on each product page. Our footwear generally fits true to size, but for specific styles that run small or large, we provide notes in the product description.

What is your return policy for footwear?

We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their order sooner.

Are J. Cole Shoes made from sustainable materials?

We are committed to ethical fashion. Many of our collections feature premium vegan leathers and recycled textiles. Check the 'Materials' section on individual product pages for specific details.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.